FAQ

Yes, you may. Credit card is not necessary. We also accept cash payments.
Yes, you may change your reservation at no extra charge, the latest 48 hours before your scheduled pickup. Please email us, for any changes to your reservation at: info@mtlcar.me.
Yes, you may cancel your reservation at no extra charge, the latest 48 hours before your scheduled pickup. In case you fail to meet the cancellation deadline, you will be charged the full rental price.
The rental day is calculated based on a 24-hour rental period starting from the pickup time. There is a two-hour window for returning a car, and in case you return the car later, you will be charged the full rental day additionally.
If you didn’t receive a booking confirmation via email, please contact us at: info@mtlcar.me.
You will receive the car with a full tank at your pickup, and you need to return the car with a full tank. Otherwise, additional charge (for missing fuel and refuelling service) will be applied.
We accept Visa, MasterCard and American Express.
In case the police record shows it’s your fault in a collision accident, but you did not purchase the corresponding insurance plan, you are responsible to pay the amount charged, as agreed in the car rental contract. In case it’s  not your fault, you only need to present the police report to our representative or to our office.
Please send an email to our manager at: jasna.aranitovic@mtlcar.me for all complaints, mentioning your rental agreement number.
Yes, you can, but you will need a signed approval by MTL Rent a Car. This service is subject to additional charges.
You need a driving licence, valid for at least two years to date. We don’t accept the copies of your driving licence. If your driving licence is not issued in a latin alphabet, you will need to present an official translation.
In case of an accident, it is very important to first contact the police by calling 122 and then inform the MTL Rent a Car representatives. We will make sure to provide the road assistance and a replacement vehicle. You will have to fill in and sign all needed paperwork, provided by the police.  Details about third parties involved in the accident should be submitted, as well.
In case you return your vehicle before the scheduled date and time, we will issue a refund for the remaining rental period.
In case the car is taken off-road, all insurances are null and void. Any potential vehicle damage attributed to off-road driving will be your responsibility, for an extra charge.
Yes, you can have an additional driver, who will also need a valid driving licence. Please let us know about the additional driver at pickup. This information is relevant for the insurance purposes, and also for police records (in case you are being pulled over).
In many countries children below 135cm are required to sit in a child seat or booster. You can book the appropriate seats with MTL Rent a Car 5 EUR per day.
We recommend booking a car with the GPS navigation, to avoid any risk of getting lost.
We will send you an invoice, as soon as the vehicle is returned. In case you might have a particular request, do not hesitate to contact us, and we will do our best to be of assistance.
Yes, it is possible to extend the rental period. However, please bear in mind that during summer season it is possible that we’ll be fully booked, and may not accommodate your request, due to availability issues. In those cases we will try to provide you with a car from another car rental company.
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